We offer a great delivery service here at Smooth Velvet. Delivery is only £3.50 for orders under £30.After that, every customer receives FREE delivery!! This offer is available for UK customers only.
We endeavour to ship all orders within 24hrs (Monday-Friday) of receiving them and indeed most the time, before this. If you are not in when your package arrives, don't worry, Royal mail, or for heavier items the chosen courier, will leave a note informing you how to collect your delivery. (This information correct for UK deliveries, for overseas delivery prices please continue to checkout for delivery prices for your country)
We hope you are more than happy with your purchase, but you may cancel your order within 7 days' notice. If you wish to cancel please, please email us as quickly as possible.
Very occasionally you may fail to pick up your order from the local depot once the initial delivery attempt has been made if you were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.
Royal Mail - £5.50
Courier - £7.50
If you return an item because you no longer want it and you want to exchange, the redelivery charges apply.
If you return an item for an exchange due to a fault, there is no charge for sending a replacement.
If you return an item claiming it is faulty and on inspection it is in fact alright, redelivery charges apply to return the item to you.
If an order is cancelled by you after dispatch the full delivery charge will not be refunded.
For reasons of hygiene, Smooth Velvet will under no circumstances accept returns of adult toys, lubricants, bondage items, oils, creams or condoms if they have been used or opened. Similarly, lingerie can only be returned if tags remain attached and items are unworn. Unless the returned products are faulty, you will have to send the items back to the returns address provided, at your own expense.
Smooth Velvet Returns
PO BOX 228, Hitchin, Herts, SG4 0WW
Obviously, if a product, upon return, is found to be faulty, Smooth Velvet will facilitate a refund or exchange as required.